How much is shipping within Australia?
Shipping is $10 flat rate for all orders under $100.
Free shipping is available for all domestic orders over $100. Please use the code SHIP100.
Do you ship internationally?
Yes, just for you! Kasabe ship internationally. Please contact us first before processing an order. International shipping is based on the total weight of your order. The customer will be responsible for any customs or import charges.
How long will it be before I receive my order?
It depends on what you ordered; some products may take longer to arrive. In accordance with Australia Post, your parcel should arrive within 1-3 days in Australia. It also depends whether it is in stock, or needs to be ordered. Restocking delays may be occur. Please allow additional time for pre-orders or custom orders. Feel free to contact us for more information regarding your order. This helps us keep our prices at the very best in Australia.
What is your return policy?
Returns are available only if a product is faulty. However, we take utmost care to look over products prior postage. Returns will not be accepted upon change of mind. Exchanges are available if unworn and returned in original packaging within 7 days. Return shipping costs are the responsibility of the customer, as well as the shipping costs back to the customer. Kasabe will not be responsible for lost or damaged items in the mail. Please contact us first via our contact form or at email@example.com if you wish to return an item for an exchange.
PRE-ORDERS & CUSTOM ORDERS
Can you order in items that are out of stock?
We can try! Send us a message via our contact form with the product you are after, and we will do our best to order it in for you. Some products are not in stock and have a 'pre-order' function so we can let you know when they arrive.
What forms of payment do you accept?
We gladly accept Visa, MasterCard, and PayPal payments all through PayPal.
How secure is this store?
Kasabe uses PayPal for payments. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).